FAQ

HOW CAN I REACH YOU?

We can be reached via mail contact@enmodalife.com or you can call our main office in London. +44 127 408 9300 (lines open between 11:00 - 15:30 Monday -Friday)

WHAT PAYMENT METHODS CAN I USE?

We accepts all major credit cards and PayPal.

ARE MY PAYMENT DETAILS SAFE?

Yes, we use STRIPE as our payment gateway. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

WHEN WILL MY ACCOUNT BE CHARGED?

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

WHAT IS THE COST OF SHIPPING?

We offer free shipping, wold-wide for any purchase of €85 and up. Any purchases under that will be charged and extra €5 in shipping cost

WHAT ARE SHIPPING TIMES?

Our shipping times are as follows, Europe 3-5 business days, rest of the world 5-8 business days.

HOW DO YOU SHIP?

All our international shipments are made by using FedEx Express or Economy.Once your payment has been confirmed we usually manage to ship out your purchase order within 1-2 business days. Depending on your purchase amount it could take a few days longer.Before shipping out any goods we always quality control each item. That all the original tags are included, NO defects are on any of your items and that all additional accessories are included

WHERE DO YOU SHIP FROM?

We ship from warehouses based within the EU, our main warehouse is located in Sweden.

TAX & IVA

All our items are sold without any added tax and IVA, you are responsible for any potential customs fee and IVA.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

If you have received a faulty or wrong item from us, you must notify us at support@enmodalife.com as soon as you receive it and returned it unused within 14 days after arrival. Any return due to these reasons are free of charge. We will then reimburse your account on our web shop or your payment method.If you wish to return an item that has been delivered correctly from us, but you for some reason wish to return it, it must be returned unused within 14 days, post and shipping cost will in this instance be covered by you. Contact support as soon as possible for any returns.

CAN I ASK FOR REFUND IF I DECIDE NOT TO PICK UP MY ORDER?

If customers reject the package because of customs issues or other issues arising for which they are responsible, we will not be responsible for arranging any refund relating to the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

HOW DO I KNOW THE SIZE TO ORDER?

As a rule, our sizes are European and are shown as numbers, e.g. 36. We also have many garments marked with international sizes in the form of letters, e.g. XS, S, M, etc. See also our conversion tables for measurements. These are general, but may be of use.Sometimes, to make your choice easier, we convert certain hard-to-interpret sizes to international sizes. These are shown in brackets after the size marked on the garment. If you are not sure what size to order, please contact us at customerservice@bubbleroom.com. Don’t forget to state which garment you are referring to. You are welcome to mail a link to the garment in question.

WHY IS MY SIZE NOT AVAILABLE?

If you can’t find your size, it means it’s sold out. Our supply is seasonal and as a rule we will not be receiving more items of the same size.

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